Frequently Asked Questions

We provide non-medical home care services designed to help seniors and individuals with disabilities live safely and independently at home. Our core services include Personal Care (assistance with bathing, grooming, dressing, mobility, and medication reminders), Companion Services (companionship, light recreational activities, and running errands), and Homemaker Services (meal preparation, light housekeeping, laundry, and grocery shopping).

We proudly serve families throughout Shelby County, Tennessee, including Memphis, Bartlett, Germantown, Collierville, and surrounding communities.

No, Prestige Healthcare Services exclusively accepts TennCare CHOICES programs and authorized managed care plans. We do not accept private pay, credit cards, or commercial insurance at this time. This ensures our resources are dedicated fully to serving the TennCare CHOICES community.

If your loved one is enrolled in the TennCare CHOICES program (or related Medicaid waiver programs) and meets the clinical and financial criteria for home care, their services may be 100% covered. We can assist you with verifying benefit eligibility and explaining the enrollment process during your free consultation.

Yes, absolutely. To ensure high care standards and safety, all caregivers undergo rigorous, state-compliant background checks, reference screenings, and interviews before entering homes. We also provide structured caregiver onboarding and continuous professional development.

Getting started is simple. You can fill out our interactive Free Care Consultation Form on the home page, or call our toll-free line directly at 1-877-330-2012 (available 7 days a week) or our local office at (901) 665-3131. You can also email us at support@prestigehealthcareservices.org. A care coordinator will discuss your needs and help verify TennCare CHOICES coverage eligibility.